Our team at Disney Cruise Line remains focused on the health and well-being of our Guests and team members. We are carefully preparing for a return to service following the guidelines issued by the U.S. Centers for Disease Control and Prevention (CDC). As we continue to refine our protocols and await further technical guidance from the CDC, we are cancelling all sailings through April 2021 and select sailings onboard the Disney Magic and Disney Wonder in May.
Sailings are cancelled aboard the Disney Fantasy through April 24; the Disney Dream through April 30; the Disney Magic through May 6 and Disney Wonder through May 12.
Additionally, as previously shared, based on the conditional sail order provided by the U.S. Centers for Disease Control and Prevention, Disney Cruise Line must cancel sailings longer than 7 nights.
We are offering affected Guests who have paid their reservation in full the choice of a 125% future cruise credit* to be used for a future sailing prior to May 31, 2022, or a full refund. The credit has automatically been added to your clients’ account and can be applied as a payment option when booking a new reservation online on the Disney Travel Agents website. Guests that have not paid their reservations in full will automatically receive a refund of what they have paid so far.
Affected Guests and travel professionals will receive an email from Disney Cruise Line outlining details and next steps.
A SeaMail about this will be going out today. Below is a sample of the message being sent.
Dear [Guest],
All of us at Disney Cruise Line hope you and your family are staying well.
Our team at Disney Cruise Line remains focused on the health and well-being of our Guests and team members. We are carefully preparing for a return to service following the guidelines issued by the U.S. Centers for Disease Control and Prevention (CDC). As we continue to refine our protocols and await further technical guidance from the CDC, we are cancelling [Disney Magic/Disney Wonder/Disney Dream/Disney Fantasy] sailings departing through [May 6, 2021/May 12, 2021/April 30, 2021/April 24, 2021].
We are offering affected Guests who have paid their reservation in full the choice of a 125% future cruise credit* to be used for a future sailing prior to May 31, 2022, or a full refund. The credit has automatically been added to your account. Once you have decided on an alternate sail date, you may contact your travel agent. Your agent may place a reservation on hold for you by applying this credit as a payment option when booking a new reservation online. Guests that have not paid their reservations in full will automatically receive a refund of what they have paid so far.
Thank you for your patience and understanding during these times. We look forward to welcoming you aboard as soon as we can and making magic for you and your loved ones.
Sincerely,
Cast & Crew
Disney Cruise Line
*The Future Cruise Credit (FCC) is equal to 125% of your original voyage fare plus the cost of the Vacation Protection Plan, if applicable. The FCC is only valid for sailings departing prior to May 31, 2022. Your original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If you end up not being able to use the FCC, you will be eligible for a refund up to the amount of your original voyage fare plus the cost of the Vacation Protection Plan, if applicable. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.
Source: Disney Destinations